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AI Use Case

AI DevOps Bot

An Agentic AI DevOps Bot that lives in Slack/MS Teams and automates Day-2 operations: incident triage, runbook execution, Kubernetes diagnosis, release helpers, PR reviews, on-call assistance, and cost signals.

25-50%
MTTR Reduction
30-60%
Toil Reduction
7-10
Days to MVP
24/7
AI Operations

Problem Statement & Outcomes

Addressing the critical challenges in modern DevOps operations

Common Pains

High MTTD/MTTR due to scattered signals (logs/metrics/traces/chat/Jira/PagerDuty)

Repeated manual runbook steps during incidents and deployments

Context switching across Grafana, Kibana, Kubernetes, GitHub, Jira, and cloud consoles

Postmortems and release notes are manual and error-prone

Bot Outcomes

Reduce MTTR by 25–50% with guided triage and automated runbooks

Cut toil (manual checks & repetitive commands) by 30–60%

Improve release quality (auto risk flags, PR summaries, conventional commit checks)

Better awareness (push cost/health digests; personalized on-call briefs)

Core Use Cases (MVP → Advanced)

From minimum viable product to advanced AI-powered operations

MVP (Weeks 1–2)

Incident Triage in Slack

/bot triage payment-api latency spike → Bot correlates alerts (Prometheus), recent deploys (GitHub), error logs (Loki/CloudWatch), and suggests top suspects.

Kubernetes Doctor

/bot k8s check ns=prod app=fx-api → Checks pods, restarts, OOMKill, readiness, image tags, HPA, recent events; proposes fixes.

Runbook Executor

/bot runbook scale fx-api to=6 → Guardrailed action that patches HPA/Deployment; records audit and posts diff.

PR Reviewer

Auto-review of PRs for risk hotspots, secret leaks, performance anti-patterns, and missing tests; summarizes for reviewers.

Advanced (Weeks 3+)

Release Copilot

Generate release notes from commits, linked issues, and production incidents; post to Slack & Confluence.

On-call Copilot

At shift start: "Here are hot services, flaky alerts, SLO burn rates, and your 3 likely failure modes tonight."

Cost & Capacity Signals

Daily: "EKS nodepool X underutilized; suggest right-size to m6i.large. Projected monthly savings: £1,240."

Postmortem Drafter

Drafts timeline from PagerDuty, alert logs, Slack threads; fills a template for review.

High-Level Architecture

Modalities: Chat (Slack/Teams), Web dashboard (Next.js) for history & approvals

Core Components

Bot Gateway

FastAPI/Node: Slack/Teams slash commands, events, auth

Agent Orchestrator

LLM planning + tools (LangChain/CrewAI/AutoGen/TaskWeaver)

Tooling Layer

Secure adapters for Observability, Runtime, SDLC, Cost

Policy Guardrail

RBAC + approvals, OPA/Rego policies for allowed actions

Memory & Context

Vector store of runbooks, service docs, past incidents

Audit & Telemetry

All actions/events to Audit DB; metrics to Prometheus

Data Flow

1

Command Input

Slack command → Bot Gateway → Agent with user/context

2

Planning & Execution

Agent plans → selects tools (Prometheus, K8s, GitHub) → gathers evidence

3

Analysis & Approval

Agent composes diagnosis → if action required, requests approval

4

Action & Audit

On approval → executes tool → posts result + stores audit

Security Model

Identity

Slack user → corporate identity → SSO (OIDC) → JWT

Least Privilege

Separate service accounts for read vs write tools

OPA Policies

Only SRE group can scale prod, approval requirements

Secrets

Vault/Secrets Manager; never pass raw creds to LLM

Redaction

PII/secret scrubbing in logs and LLM prompts

Audit

Every tool call: who, what, when, why, inputs, outputs

Complete System Architecture Diagram

Visual representation of the end-to-end solution showing all integrations and data flow

AI DevOps Bot - End-to-End Architecture

User Interface Layer

Slack

Chat Commands

Microsoft Teams

Bot Integration

Web Portal

Dashboard UI

User Requests

API Gateway & Security

FastAPI Gateway

Request routing & rate limiting

OPA Security

Policy-based authorization

Authorized Requests

AI Agent Core

LangChain Agent

GPT-4 powered reasoning & tool orchestration

PlanningExecutionAnalysis
Tool Integration

Tool Ecosystem

Observability
Prometheus

Metrics

Grafana

Dashboards

Loki

Logs

CloudWatch

AWS Monitoring

Runtime
Kubernetes

Orchestration

Docker

Containers

Helm

Package Manager

SDLC
GitHub

Source Control

Jira

Issue Tracking

PagerDuty

Incident Mgmt

Cost Management
AWS Cost Explorer

Spend Analysis

CloudZero

Cost Attribution

FinOps Tools

Optimization

Data Storage

Data & Knowledge Layer

PostgreSQL

Audit trails & configurations

Vector Database

RAG knowledge & embeddings

Redis

Caching & session management

Infrastructure

Infrastructure & Deployment

AWS EKS

Managed Kubernetes platform

Helm Charts

Application deployment

ArgoCD

GitOps continuous delivery

Chat Interfaces

  • Slack API
  • Microsoft Teams
  • Discord
  • Web Chat

Observability Stack

  • Prometheus/Grafana
  • Loki Logs
  • Jaeger Tracing
  • CloudWatch

Infrastructure

  • Kubernetes API
  • AWS/GCP APIs
  • Terraform
  • ArgoCD

Development Tools

  • GitHub/GitLab
  • Jira/Linear
  • PagerDuty
  • Confluence

Permissions & Security Model

Comprehensive security framework built on OPA (Open Policy Agent) with role-based access control

Security Principles

Least Privilege

Users can only access resources within their scope and permission level

Explicit Deny

All actions are denied by default unless explicitly permitted by policy

Audit Everything

Complete audit trail of all actions, decisions, and access attempts

Approval Gates

High-risk operations require explicit approval from authorized personnel

Time-bound Access

Temporary elevated permissions with automatic expiration

OPA Policy Example

package devops_bot.authz

# Allow read-only queries by default
allow if {
    input.action == "read"
    input.user.authenticated
}

# Require approval for write operations
allow if {
    input.action == "write"
    input.approval_id
    approval := data.approvals[input.approval_id]
    approval.status == "approved"
    approval.target == input.target
}

# Admins can perform emergency actions
allow if {
    input.user.role == "admin"
    input.emergency == true
    log_emergency_access
}

Declarative policy rules that govern access control decisions in real-time

Permission Matrix

ActionDeveloperSRETeam LeadAdmin
View metrics/logs
Describe K8s resources
Execute pod commands⚠️
Scale deployments⚠️
Update configurations⚠️⚠️
Emergency actions
Allowed
⚠️Requires Approval
Denied

Tools / Adapters (Action Space)

Comprehensive tooling layer that provides secure adapters for all operational systems

Available Tools

prom_query(q)

Prometheus HTTP API; returns timeseries & summary

Observability

k8s_describe(ns, app)

Kubernetes resource inspection and analysis

Runtime

k8s_exec(ns, pod, cmd)

Execute commands in Kubernetes pods

Runtime

k8s_patch(kind, name, patch)

Guarded Kubernetes resource modifications

Runtime

loki_search(query, range)

Log aggregation and search capabilities

Observability

cloudwatch_logs(log_group, filter, since)

AWS CloudWatch log analysis

Observability

git_deploys(service, since)

Recent deployment history tracking

SDLC

pr_summary(repo, pr#)

Pull request analysis and summary

SDLC

commit_notes(range)

Git commit analysis and release notes

SDLC

pagerduty_incidents(since)

Incident management integration

SDLC

jira_issues(jql)

Issue tracking and project management

SDLC

cost_anomaly(window)

Cost monitoring and anomaly detection

Cost

eks_rightsize(ns/app)

Resource optimization recommendations

Cost

Tool Categories

Observability

Metrics, logs, and traces analysis

PrometheusGrafanaLokiCloudWatchOpenTelemetry

Runtime

Kubernetes and infrastructure operations

Kubernetes APIArgoCD/FluxHelmAWS CLI

SDLC

Software development lifecycle tools

GitHub/GitLabJira/LinearPagerDuty/Opsgenie

Cost

Financial operations and optimization

AWS Cost ExplorerCloudZeroFinOps exporter

Important: Each tool returns structured JSON; the agent MUST explain reasoning before risky writes.

Data Model (Excerpt)

Core database schema for audit trails, approvals, and knowledge base management

audit_events

Complete audit trail of all bot actions

id (uuid) - Unique event identifier
user_id - User who initiated the action
channel - Slack/Teams channel context
action - Type of action performed
tool - Specific tool/adapter used
input_json - Command inputs and parameters
output_json - Tool execution results
status - Success/failure status
risk_level - Security risk assessment
approval_id - Associated approval record
created_at - Timestamp of execution

approvals

Approval workflow management

id - Unique approval identifier
requestor - User requesting action
approver - User who approved/denied
policy_id - Associated OPA policy
action - Requested action details
target - Target resource/system
state - Pending/approved/denied
created_at - Request timestamp
decided_at - Decision timestamp

kb_documents

Knowledge base and runbook storage

id - Document identifier
title - Document title/name
source - Origin (md/confluence/git)
service - Associated service/component
embedding - Vector embedding for RAG
url - Source URL reference
last_indexed_at - Last update timestamp

Prompts (System & Task Templates)

Pre-built prompt templates for consistent and effective AI agent interactions

System Prompt (Triage)

You are a pragmatic SRE agent. Given metrics, logs, 
deploys, and traces, produce a short root-cause 
hypothesis with confidence, top 3 suspects, and the 
safest next step. Prefer read-only diagnostics unless 
explicit approval is present.

Core system prompt that defines the agent's role, behavior, and safety constraints for incident triage scenarios.

Triage User Template

Template for incident analysis and diagnosis

Triage service: {service}. Context: {alerts} {deploys} 
{logs_recent} {slo}. Output JSON with summary, 
suspects[], next_steps[], missing_info[].

Runbook Action Template

Template for safe infrastructure changes

Prepare a minimal patch for {kind}/{name} to achieve: 
{goal}. Validate namespace/policy and produce a 
dry-run diff.

PR Review Template

Template for automated pull request analysis

Summarize PR {pr_number} in repo {repo}. Identify 
security/perf risks, breaking changes, and tests 
coverage gaps. Output summary, risks[], suggestions[].

Minimal Viable Code (Python, FastAPI + LangChain)

Runnable skeleton code that you can flesh out. Replace provider keys and wire real clients.

gateway/main.py

# gateway/main.py
from fastapi import FastAPI, Request
import httpx, os
from pydantic import BaseModel

app = FastAPI()

class SlackCommand(BaseModel):
    user_id: str
    text: str
    channel_id: str

AGENT_URL = os.getenv("AGENT_URL", "http://agent:8001/run")

@app.post("/slack/command")
async def handle_cmd(cmd: SlackCommand):
    async with httpx.AsyncClient(timeout=60) as client:
        r = await client.post(AGENT_URL, json=cmd.dict())
    return {"response_type": "in_channel", "text": r.json().get("message")}

agent/main.py

# agent/main.py
from fastapi import FastAPI
from pydantic import BaseModel
from typing import Dict
from tools import prom, k8s, git
from langchain_openai import ChatOpenAI
from langchain.agents import initialize_agent, Tool, AgentType

llm = ChatOpenAI(model="gpt-4o-mini", temperature=0)

tools = [
    Tool(name="PrometheusQuery", func=prom.query, 
         description="Run PromQL. Input: promql string."),
    Tool(name="K8sDescribe", func=k8s.describe, 
         description="Describe K8s app. Input: ns app."),
    Tool(name="GitDeploys", func=git.recent_deploys, 
         description="Recent deploys for a service.")
]

agent = initialize_agent(tools, llm, agent=AgentType.ZERO_SHOT_REACT_DESCRIPTION, verbose=True)

app = FastAPI()

class RunPayload(BaseModel):
    user_id: str
    channel_id: str
    text: str

@app.post("/run")
async def run(payload: RunPayload) -> Dict:
    q = payload.text
    answer = agent.run(q)
    return {"message": answer}

tools/prom.py

Prometheus integration

# tools/prom.py
import os, httpx
PROM_URL = os.getenv("PROM_URL")

async def _http_get(url):
    async with httpx.AsyncClient(timeout=20) as client:
        r = await client.get(url)
        r.raise_for_status()
        return r.json()

def query(q: str) -> str:
    """Synchronous wrapper for agent demo; replace with async & parse results."""
    import requests
    r = requests.get(f"{PROM_URL}/api/v1/query", params={"query": q}, timeout=15)
    r.raise_for_status()
    data = r.json()["data"]["result"]
    return str(data[:5])  # sample

tools/k8s.py

Kubernetes integration

# tools/k8s.py
from kubernetes import client, config
config.load_incluster_config()

v1 = client.CoreV1Api()
apps = client.AppsV1Api()

def describe(inp: str) -> str:
    # input format: "ns=prod app=fx-api"
    kv = dict(x.split("=") for x in inp.split())
    ns, app = kv.get("ns", "default"), kv.get("app")
    pods = v1.list_namespaced_pod(ns, label_selector=f"app={app}")
    statuses = [{"name": p.metadata.name, "phase": p.status.phase} for p in pods.items]
    return str(statuses)

tools/git.py

Git/GitHub integration

# tools/git.py
import requests, os
GH_TOKEN = os.getenv("GH_TOKEN")

def recent_deploys(service: str) -> str:
    # placeholder: read releases/commits with label service
    headers = {"Authorization": f"Bearer {GH_TOKEN}", "X-GitHub-Api-Version": "2022-11-28"}
    r = requests.get("https://api.github.com/repos/acme/payments/commits", headers=headers, timeout=15)
    return str([c["commit"]["message"] for c in r.json()[:5]])

Helm Chart (values excerpt)

env:
  PROM_URL: http://prometheus-server
  GH_TOKEN: "<github-app-token>"
  OPENAI_API_KEY: "<key>"
rbac:
  rules:
    - apiGroups: [""]
      resources: ["pods", "events"]
      verbs: ["get", "list"]
    - apiGroups: ["apps"]
      resources: ["deployments"]
      verbs: ["get", "list"]

Implementation Plan (MVP in 7–10 days)

A structured approach to building your AI DevOps Bot from concept to production

Day 1–2

Scaffolding

Repo layout (mono or multi): gateway/, agent/, tools/, web/, infra/

Slack app (slash commands + bot token), FastAPI gateway, health checks

Choose LLM provider + LangChain; set up prompt templates and memory

Day 3–4

Read-only Diagnostics

Implement prom_query, k8s_describe, loki_search

Slash: /bot triage <service> → correlates alerts + logs + recent deploys

Day 5

Runbooks (Guarded)

Add approval workflow (Slack buttons) + OPA server

Implement k8s_patch for scaling with dry-run + diff preview

Day 6

PR Reviewer

GitHub App with repo scope; summarize diffs, detect secrets

Flag risky files (infra, auth, payment paths)

Day 7–8

Persistence & Audit

Postgres for audit + pgvector for runbooks/KB

Ingest Confluence/MD runbooks

Day 9–10

Packaging & E2E

Dockerize, Helm chart, K8s deploy (staging)

GitHub Actions CI/CD, basic SLOs

Example User Flows (MVP)

Real-world scenarios showing how the AI DevOps Bot handles common operations

A) Triage Command

/bot triage service=fx-api symptom="P95 latency > 800ms"

PromQL for histogram_quantile(0.95, rate(http_request_duration_seconds_bucket{service="fx-api"}[5m]))

Fetch recent deploys for fx-api (last 2h)

Logs: top 3 error signatures

Output summary + suspects + next steps

Ask for approval if action suggested (e.g., rollback)

B) K8s Check

/bot k8s check ns=prod app=fx-api

Lists pods, restarts, last events

Image hash skew, HPA status

Pending pods reasons

Resource utilization analysis

Automated health recommendations

C) Scale with Approval

/bot runbook scale ns=prod app=fx-api replicas=6

Produces diff; waits for /approve from SRE/lead

Applies patch; posts result and audit link

Updates monitoring dashboards

Notifies relevant teams

Records change in audit trail

D) PR Review (Auto)

On PR open: automated analysis

Summarize changes, highlight risky files

Detect secrets via regex + entropy

Suggest tests; comment on PR

Performance impact analysis

Security vulnerability scanning

Observability & SLOs

Comprehensive monitoring and performance targets for your AI DevOps Bot

SLO-1: Command Latency

p50 < 2s; p99 < 10s

Response time for bot commands

SLO-2: Tool Error Rate

< 2% over 1h

Reliability of tool executions

SLO-3: MTTR Reduction

≥ 25% within 60 days

Track vs baseline improvement

Telemetry Metrics

/metrics endpoint

Tool latency, LLM tokens, approvals

What You'll Learn (Agentic Concepts)

Master cutting-edge AI and automation concepts through hands-on implementation

Toolformer-style Planning

Choose tools, interpret results, iterate intelligently through complex workflows

Guardrailed Action-Taking

Implement safe automation with approvals and comprehensive policy frameworks

Retrieval-Augmented Generation

Leverage runbooks and service knowledge through advanced RAG implementations

Multi-Agent Handoffs

Design sophisticated agent coordination (triager → fixer → reviewer) patterns

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